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Frequently Asked Questions

Placing an order on our website is quick and easy. Follow these simple steps:

    1. Browse Products: Explore our latest fashion collections and select your favorite items.
    2. Choose Your Size & Color: Click on the product, select the size and color, and click “Add to Cart.”
    3. Review Your Cart: Once you’ve added all items, go to the Cart page and check the items. You can update quantities or remove items if needed.
    4. Proceed to Checkout: Click “Checkout” and enter your shipping details. If you have a discount code, apply it .
    5. Select Payment Method: Choose from available payment options (Credit/Debit Card, UPI, Net Banking, Wallets, or COD).
    6. Confirm & Place Order: Once the payment is processed, you’ll receive an order confirmation email with a tracking link.
    7. Track Order: Track your order here.

If you face any issues while placing an order, our customer support team is happy to assist!

We accept a wide range of secure payment methods, including:

  • Credit & Debit Cards (Visa, MasterCard, American Express, RuPay)
  • UPI Payments (Google Pay, PhonePe, Paytm, BHIM UPI, etc.)
  • Net Banking (All major Indian banks)
  • Mobile Wallets (Paytm, Amazon Pay, Mobikwik, etc.)
  • Cash on Delivery (COD) (Available for select locations )

Your payment details are securely encrypted, and we never store your card information.

We understand that you may need to modify your order. Here’s what you need to know:

    • Order Changes: If your order has not yet been shipped, you can contact our support team to update your size, color, or shipping address. Once the order is dispatched, modifications are not possible.
    • Order Cancellations: You can cancel an order before it has been processed for shipping. To cancel, go to the “My Orders” section in your account and select “Cancel Order.” If you placed the order as a guest, reach out to our support team with your order number.

Note: If your order has already been shipped, you can refuse delivery, and the amount will be refunded.

Once your order is dispatched, you will receive an email or SMS with a tracking link. You can also track your order by:

    1. Logging into your account and going to the “My Orders” section.
    2. Clicking on the order you want to track.
    3. Viewing real-time tracking updates from our courier partner.

If your tracking status hasn’t been updated for more than 48 hours, contact our support team for assistance.

There are several reasons why a payment may fail:

    1. Incorrect Card Details: Double-check if you entered the correct card number, CVV, and expiry date.
    2. Insufficient Balance: Ensure you have enough funds in your account.
    3. Bank Authorization Issues: Some banks may block online transactions. Contact your bank to confirm.
    4. Network or Technical Issues: Sometimes, temporary glitches can cause failures. Try again after a few minutes or use a different payment method.

If your payment was deducted but the order wasn’t placed, don’t worry! The amount will be automatically refunded within 3-5 business days

Yes, we offer Cash on Delivery (COD) for select locations. Here’s what you need to know:

    • COD is available 
    • A small COD handling fee may apply (displayed at checkout).
    • Some pin codes may not be eligible for COD due to courier restrictions.
    • COD orders require a confirmation call or SMS before shipping.

If you refuse a COD order upon delivery, your COD option may be restricted for future purchases.

 The estimated delivery time depends on your location and the shipping method chosen at checkout. Here’s a general timeframe:

    • Metro Cities: 3-5 business days
    • Other Cities & Towns: 5-7 business days
    • Remote Areas: 7-10 business days
    • International Shipping: We do not accept international orders now.

We process and ship orders within 24-48 hours (except on weekends & public holidays). Delivery timelines may vary due to factors like weather conditions, courier delays, or high order volumes.

No, we do not currently offer international shipping.

Shipping charges depend on your location and order value:

    • Free Shipping: We offer free shipping on all prepaid order
    • COD is available for orders below ₹1000.
    • Please note, COD orders will incur a flat shipping rate of ₹50.

Shipping charges (if applicable) will be clearly displayed at checkout.

We do our best to ensure timely deliveries, but if your package is delayed, here’s what you can do:

    1. Check the Tracking Link: If the tracking has no updates for more than 48 hours, contact the courier.
    2. Wait for the Estimated Delivery Date: Sometimes, deliveries take slightly longer due to courier backlogs or holidays.
    3. Contact Customer Support: If your package is lost or delayed beyond the estimated time, reach out to us. We’ll coordinate with the courier and update you on the next step
    4. If the package is confirmed as lost, we will issue a full refund or replacement as per your preference.

If your order exceeds the expected delivery time:

    • First, check the tracking link for any courier updates.
    • If there’s a delay due to operational issues, weather, or customs, we request you to wait a few extra days.
    • If your order is significantly delayed (beyond 10 days), contact our support team, and we’ll escalate the issue.

Possible Resolutions:

    • If your package is still in transit but delayed, we’ll expedite the process with the courier.
    • If the order is lost in transit, we’ll issue a refund or replacement.
    • We strive to ensure all deliveries reach you on time, and in case of any issues, our team is always here to assist.

We want you to be completely satisfied with your purchase! If you’re not happy with your order, you can return or exchange it within 7 days of delivery.

Return Conditions:

    • Items must be unused, unwashed, and in their original packaging with tags intact.
    • Returns are accepted for size issues, defects, or wrong items received.
    • Some items, like innerwear, accessories, and final sale items, may not be eligible for returns due to hygiene reasons.
    • Refunds are processed once we receive and inspect the returned item.

For hassle-free returns, visit our Returns & Exchanges page and follow the simple steps.

Returning an item is easy! Follow these steps:

    1. Go to the Returns Page: Log in to your account and navigate to the “My Orders” section. Select the item you want to return and click “Return.”
    2. Choose Return Reason: Select the reason for return (size issue, wrong item, defective product, etc.).
    3. Schedule Pickup or Self-Ship:
      1. Pickup Service (Available in Select Locations): We’ll arrange for a courier pickup at your address.
      2. Self-Ship: If pickup is not available in your area, you can send the package to our return address (shared via email).
    4. Receive Refund or Replacement: Once we receive and inspect the item, your refund will be processed within 7 business days.

For any return-related queries, feel free to contact our support team.

Currently exchange is not available 

 Refunds are processed within 7 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.

Refund Timelines:

    • Prepaid Orders (UPI, Card, Net Banking, Wallets): Refund in 3-7 business days.
    • COD Orders: Refund as store credit or bank transfer (within 7-10 business days).

If you don’t receive your refund within the mentioned timeframe, please contact our support team for assistance.

Most of our products are eligible for returns and exchanges, but there are some exceptions:

Non-Returnable Items:

    • Innerwear, socks, swimwear (for hygiene reasons).
    • Accessories (hats, jewelry, belts, etc.)
    • Final Sale Items (discounted/clearance items).

Please check the product page for specific return eligibility before purchasing.

Finding the right size is important for the perfect fit. Here’s how you can determine your size:

    • Check the Size Chart: Each product page includes a detailed size chart with measurements in inches and centimeters. Compare these with your body measurements.
    • How to Measure: Use a soft measuring tape and follow these guidelines:
    • Chest/Bust: Measure around the fullest part.
    • Waist: Measure around the narrowest part of your waist.
    • Hips: Measure around the widest part of your hips.

Fit Recommendations: Some products have size suggestions in the description (e.g., “Runs small, size up for a relaxed fit”).

Most of our products fit true to size, but certain styles may have a slim, oversized, or relaxed fit.

    • Standard Fit: Choose your regular size.
    • Slim Fit: If you prefer a looser fit, consider sizing up.
    • Oversized Fit: Designed to be loose, so order your usual size or size down if you prefer a more fitted look.

Each product page includes fit details to help you make the best choice.

  • Not all sold-out items will be restocked.
  • Limited edition products will not be restocked.
  • Only products with high demand have a chance of being restocked
  • To stay informed about restocks and other updates, please follow us on Instagram

No, you can place an order as a guest without creating an account. However, we highly recommend creating an account for a better shopping experience.

Benefits of Having an Account:

    • ✔ Faster checkout with saved addresses
    • ✔ Easy order tracking and return requests
    • ✔ Exclusive offers and early access to sales
    • ✔ Wishlist to save your favorite items

Creating an account takes just a few seconds—sign up using your email or social login for a seamless experience!

If you forgot your password or want to reset it, follow these steps:

    1. Go to the Login Page.
    2. Click on “Forgot Password?”
    3. Enter your registered email address.
    4. Check your email for a password reset link and follow the instructions.

If you don’t receive an email within a few minutes, check your spam folder or contact our support team for assistance.

We’re here to help! You can reach our customer support team through multiple channels:

📧 Email: contact@kenklass.com (Response time: within 24 hours)

📞 WhatsApp: +91 7845065142  (Timing – 10AM – 7PM)

📱 Social Media: DM us on [Instagram/Facebook] for quick queries

For common questions, check our Help Center/FAQ Page before reaching out.

Easy 7 days returns

7 days money back guarantee

100% Secure Checkout

UPI / MasterCard / Visa

Free shipping

On all prepaid orders

Made in India

Crafted in India for the world